Last updated: 2 November 2026
These Terms and Conditions govern your access to and use of the Travo customer application, Travo Driver application, websites, and related ride-hailing and mobility platform services in Uganda (together, the “Platform”). The Platform is operated under the Travo name by GICT Technologies Africa (“Travo”, “we”, “us”, or “our”). In these Terms, “you” means the person using the Platform, whether as a customer or as a driver.
Please read these Terms before using the Platform. By creating an account, signing in, requesting or accepting a trip, or otherwise using the Platform, you agree to these Terms and the privacy notice that applies to you. If you do not agree, do not use the Platform. If you are using the Driver app, the driver-specific provisions below also apply. A separate written agreement with Travo or a fleet partner takes precedence over these Terms where it expressly says so.
1. What Travo provides
Travo provides technology that helps customers request transport and helps independent drivers receive and manage trip requests. The Platform may support car, boda, and other ride categories or mobility services shown in the app. Available services depend on your location, local operating conditions, driver availability, vehicle eligibility, and applicable requirements.
Travo arranges connections between customers and drivers. Unless a separate written agreement says otherwise, the driver who performs a trip provides the transport service. Travo does not own or operate every vehicle displayed in the Platform and does not guarantee that a driver, vehicle, route, or service will always be available.
2. Eligibility and accounts
- You must be at least 18 years old and legally able to enter into an agreement to create and use a customer account. A person under 18 may travel only when accompanied or otherwise lawfully supervised by an adult.
- Drivers must meet applicable age, driving, licensing, vehicle, insurance, and verification requirements and must keep those requirements current.
- You must provide accurate, current information and update it when it changes. Do not impersonate another person or create an account using information you are not authorised to use.
- Keep your password, one-time passcodes, device, and account access secure. You are responsible for activity through your account unless it resulted from unauthorised access that you promptly report to Travo.
- Do not share, sell, or transfer your account. A driver must not allow another person to use the driver account or perform a trip under their identity.
- We may request reasonable identity, phone, email, vehicle, or other verification to protect users and operate the service. We may restrict an account while we investigate a credible security or safety concern.
3. Customer bookings and trips
- Check the pickup point, destination, service category, and trip details before confirming a request. A booking is a request; it is not confirmed until the app shows that a driver has accepted or otherwise confirmed it.
- Pickup and arrival estimates are estimates only. Traffic, weather, road closures, network availability, location accuracy, and other conditions can change them.
- Be ready at the agreed pickup point and make sure the driver can identify the correct passenger. Contact the driver only through the permitted in-app channels when available.
- Do not request transport for unlawful purposes or ask a driver to carry prohibited, dangerous, or unlawful items. Do not exceed the vehicle's permitted passenger or load capacity.
- Use respectful conduct. Threats, harassment, discrimination, violence, property damage, unsafe behaviour, and interference with a driver's ability to drive safely are prohibited.
- Do not cancel repeatedly to disrupt the service. A cancellation charge may apply only where the app discloses it for the booking and the applicable cancellation conditions are met.
4. Driver obligations
- Keep your driver profile, licence, vehicle details, registration, insurance, and required verification documents accurate and valid. Tell Travo promptly if a document expires, your vehicle changes, or you can no longer lawfully provide the service.
- Only use an approved, roadworthy vehicle and the vehicle assigned to your driver profile. Do not substitute another driver or vehicle without Travo's prior approval.
- Follow traffic, road safety, licensing, passenger-safety, and other applicable laws. Do not drive while impaired, fatigued, distracted, or using a phone in a way that is unsafe or unlawful.
- When online or completing a trip, use location and trip features honestly and only for providing the service. Do not fake location, trip progress, acceptance, completion, or other Platform activity.
- Do not discriminate against, threaten, harass, exploit, or unlawfully record a customer. Protect customer property and promptly report lost property, incidents, safety concerns, and suspected fraud through the available support channels.
- Do not demand or collect an amount that was not shown or authorised by the Platform, or misrepresent a fare, fee, payment, or trip status.
5. Fares, fees, and payment
The app displays the fare estimate, payment options, and any applicable fee or cancellation charge before you confirm, where the feature and network allow. The final amount can differ from an estimate when disclosed pricing rules apply, including a changed destination, waiting time, route or service changes, tolls or other disclosed charges, or a correction to an estimated trip. The amount shown in the trip receipt or transaction history is the record to review.
Payment options may include cash, wallet, mobile money, card, or other methods displayed in the app. Availability depends on the service and location. Electronic payments may be processed by third-party payment providers under their own terms. Travo does not receive or store full payment-card details when those are handled directly by a payment provider.
You authorise the selected payment method to be charged for amounts properly due for a completed trip and disclosed fees. If a payment fails, you remain responsible for settling the amount due. Raise a fare or payment concern through in-app support or app@travo.ug and include the trip reference where possible. Refunds, reversals, and payment disputes are handled according to the payment method, provider rules, and applicable law.
6. Promotions, ratings, and communications
Promotions are subject to the eligibility, dates, limits, and other conditions shown with the offer. Unless an offer says otherwise, it cannot be exchanged for cash or combined with another offer. Travo may correct or withdraw an offer where it was issued or used in error or abused, subject to applicable law.
Customers and drivers may submit ratings, reviews, and reports. Submissions must be truthful, relevant, lawful, and respectful; do not post another person's private information. Travo may remove content or restrict access where reasonably necessary to enforce these Terms, protect users, or comply with law.
We may send service messages about sign-in, bookings, trips, payments, account security, and support. Marketing communications are optional where required by law and can be declined or stopped using the instructions provided in the message or app.
7. Safety, complaints, and support
If there is an immediate threat to life or safety, contact the relevant local emergency service first. The Platform is not an emergency-response service. Report a trip incident, suspected account compromise, unsafe conduct, or complaint to Travo as soon as reasonably possible through in-app support or app@travo.ug. Please provide the trip reference and enough detail for us to investigate.
We may review information related to a report, contact the people involved, preserve relevant records, and take proportionate action. We may share information with emergency responders or authorities where reasonably necessary to protect people or comply with law, as described in the applicable privacy policy.
8. Prohibited conduct and platform integrity
You must not: (a) break the law or infringe another person's rights; (b) interfere with or damage the Platform, its security, or another user's account; (c) scrape, reverse engineer, or copy the Platform except where applicable law permits; (d) introduce malware, evade safeguards, or manipulate dispatch, fares, ratings, promotions, location, or payment; (e) use the Platform to send unsolicited or deceptive material; or (f) use another person's personal data or documents without authority.
9. Availability, third-party services, and changes
The Platform may be unavailable, delayed, or inaccurate due to maintenance, connectivity, device limitations, mapping or payment providers, or events outside our reasonable control. Map routes and location pins are aids and may not reflect road conditions or the safest route; users and drivers remain responsible for safe decisions.
Some functions rely on third-party services, including maps, mobile networks, app stores, identity providers, and payment providers. Their terms and availability may also apply. Travo is not responsible for a third party's independent service, but this does not limit any rights you have under applicable law.
We may change, suspend, or discontinue a Platform feature for operational, safety, legal, or security reasons. We will provide notice where reasonably practicable and where required by law.
10. Suspension and termination
You may stop using the Platform and request account closure through the app or by contacting app@travo.ug. Travo may temporarily restrict or close an account where reasonably necessary for safety, suspected fraud, a material breach of these Terms, legal compliance, non-payment, or protection of the Platform. Where appropriate and lawful, we will give a reason and an opportunity to contact support or appeal. Account closure does not remove amounts already due or records we must retain under law or for legitimate dispute, safety, and accounting purposes.
11. Intellectual property
The Platform software, branding, design, and content are owned by Travo or its licensors and are protected by applicable law. We grant you a limited, personal, non-exclusive, revocable right to use the app for its intended purpose in accordance with these Terms. This does not transfer ownership or grant rights beyond that limited permission.
12. Disclaimers and responsibility
To the extent permitted by law, the Platform is provided on an “as available” basis. We do not guarantee uninterrupted availability, error-free operation, a particular driver or customer, a particular route or arrival time, or that an estimate will equal the final fare. Nothing in these Terms excludes a consumer guarantee, statutory duty, or other right that cannot lawfully be excluded.
Each user is responsible for their own conduct and compliance with applicable law. To the extent permitted by law, Travo is not responsible for indirect or consequential loss arising from use or inability to use the Platform. Nothing here excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where the law does not permit exclusion.
13. Indemnity
To the extent permitted by law, you are responsible for losses, claims, or reasonable costs directly caused by your unlawful conduct, fraud, or material breach of these Terms. This clause does not require you to indemnify Travo for Travo's own negligence, breach of law, or conduct for which liability cannot lawfully be transferred to you.
14. Privacy
Use of the customer app is also governed by the Customer Privacy Policy; use of the driver app is also governed by the Driver Privacy Policy. Those policies explain how account, trip, location, device, payment-reference, and (for drivers) identity and vehicle information are handled.
15. Governing law and disputes
These Terms are governed by the laws of Uganda. If you have a concern, first contact Travo at app@travo.ug so we can try to resolve it. You may also use any regulator, court, or other complaint route available to you under applicable law. Nothing in these Terms removes a mandatory legal right or prevents a competent Ugandan court from hearing a matter within its jurisdiction.
16. General
If a court or competent authority finds part of these Terms unenforceable, the remaining parts continue to apply to the extent permitted by law. A delay in enforcing a term does not waive it. You may not transfer your account or rights under these Terms without our written consent. We may transfer our rights and obligations as part of a lawful business reorganisation, provided this does not remove your mandatory legal protections. These Terms and any applicable written driver agreement form the agreement about your use of the Platform.
17. Contact Travo
For terms, trip, payment, or account support, contact app@travo.ug. For privacy requests, contact privacy@travo.ug.