Driver Privacy Policy — Travo Uganda

Effective date: 16 September 2026

Travo Uganda (“Travo”, “we”, “us”, or “our”), operated by GICT Technologies Africa, provides the Travo Driver mobile application and related driver services in Uganda. This Driver Privacy Policy explains how we collect, use, store, and share your personal information when you use the Travo Driver app.

For privacy questions, contact [email protected]. Support: cash.travo.ug/help.

1. Who this policy covers

This policy applies to drivers and fleet partners who create a driver account, upload documents, go online, accept jobs, or receive payouts through the Travo Driver app.

2. Information we collect

• Account details: name, email address, phone number, profile photo, and login providers when used.
• Identity & onboarding documents: national ID or other KYC documents, driving licence, vehicle registration, insurance, and related verification status.
• Vehicle details: vehicle type, plate number, make/model, photos, and service categories (for example TravoBoda or Travo Car).
• Location data: precise location while you are online or on a trip so we can dispatch jobs, show your position to customers, and support safety. Background location may be used after you go online, as disclosed in the app before permission is requested.
• Trip & earnings data: accepted/rejected jobs, routes, fares, commissions, ratings, incentives, and payout history.
• Device & session data: device type, OS, app version, IP address, crash logs, push tokens, and single-device session/device identifiers used to protect your account.
• Payment & payout data: mobile money numbers, wallet balances, and payout transaction references (processed via partners such as KaCyberPay where configured).
• Support communications: messages and complaint details you send to support.

3. How we use your information

• Create, verify, and manage your driver account.
• Dispatch nearby jobs, enable navigation/tracking, and complete trips.
• Calculate fares, commissions, incentives, and payouts.
• Verify documents and maintain service quality and safety standards.
• Enforce single-device login and protect accounts from unauthorized takeover.
• Prevent fraud, abuse, and safety incidents.
• Send service notifications (job offers, OTP, payouts) and, where required with consent, operational or marketing messages.
• Improve dispatch, pricing, and the driver experience.
• Comply with Ugandan law and respond to lawful requests.

4. Legal bases

We process personal data as needed to perform our contract with you as a driver, to comply with legal obligations, for legitimate interests (safety, fraud prevention, network integrity), and with your consent where required (for example certain marketing uses or optional permissions).

5. Sharing of information

We may share information with:

• Customers as needed to complete a trip (name, rating, vehicle details, phone/masked contact, live location during an active job).
• Fleet managers (if you are linked to a fleet) for operational oversight permitted by your account setup.
• Payment partners to process collections and driver payouts.
• Cloud, maps, SMS/OTP, analytics, and communications providers.
• Authorities when required by law or to protect safety and rights.

We do not sell your personal information.

6. Location notice

When you go online, Travo may collect location in the background to receive nearby job requests and update your position for active trips. You can stop sharing by going offline or revoking location permission in device settings; doing so may limit your ability to receive jobs.

7. Data retention

We keep account, trip, document, and payout records for as long as your driver account is active and as needed for legal, tax, dispute, insurance, and safety purposes. You may request deletion subject to lawful retention requirements.

8. Your rights & choices

Subject to applicable Ugandan data protection law, you may request access, correction, deletion, or restriction of your personal data, and object to certain processing. Contact [email protected].

Also see User Privacy Choices.

9. Security

We use technical and organizational measures to protect your information, including account session controls. No method of transmission or storage is 100% secure.

10. Children’s privacy

Travo Driver is not intended for anyone under 18. Drivers must meet applicable legal age and licensing requirements.

11. Changes

We may update this Policy from time to time. Continued use of the Travo Driver app after changes means you accept the updated Policy. The effective date above will be revised when material changes are made.

12. Contact

Travo Uganda (GICT Technologies Africa)
Privacy: [email protected]
Support: cash.travo.ug/help