Customer Privacy Policy — Travo Uganda

Effective date: 16 September 2026

Travo Uganda (“Travo”, “we”, “us”, or “our”), operated by GICT Technologies Africa, provides the Travo customer mobile application (including TravoBoda and Travo Car) and related services in Uganda. This Customer Privacy Policy explains how we collect, use, store, and share your personal information when you use the Travo customer app.

For privacy questions, contact [email protected]. Support: cash.travo.ug/help.

1. Who this policy covers

This policy applies to riders and customers who create an account or book rides, deliveries, or other services through the Travo customer app or website.

2. Information we collect

• Account details: name, email address, phone number, profile photo, and login providers (for example Google or Apple) when you use them.
• Identity & verification: OTP codes and phone/email verification status (via our SMS/OTP partners such as KaCyberPay where configured).
• Location data: precise or approximate location when you request a trip, set pickup/drop-off, or allow location for matching and live tracking. Background location is not required for the customer app.
• Trip & order data: pickup and drop-off points, route, fare estimates, payment method, timestamps, ratings, and reviews.
• Device & technical data: device type, OS, app version, IP address, crash logs, and push notification tokens.
• Payment data: mobile money numbers, wallet top-ups, transaction references (we do not store full card PAN data when processed by payment partners).
• Support communications: messages and complaint details you send to support.

3. How we use your information

• Create and manage your customer account.
• Provide rides, fare quotes, payments, refunds, and customer support.
• Verify phone numbers and secure your account (including SMS OTP).
• Match you with drivers and enable live trip tracking.
• Prevent fraud, abuse, and safety incidents.
• Send service notifications (trip updates, OTP, receipts) and, where required with consent, marketing messages.
• Improve our apps, pricing, and service quality.
• Comply with Ugandan law and respond to lawful requests.

4. Legal bases

We process personal data as needed to perform our contract with you, to comply with legal obligations, for legitimate interests (security, service improvement, fraud prevention), and with your consent where required (for example certain marketing or precise location uses).

5. Sharing of information

We may share information with:

• Drivers as needed to complete your trip (name, rating, phone/masked contact, pickup location during an active job).
• Payment partners (for example mobile money providers) to process collections and wallet activity.
• Cloud and infrastructure providers that host Travo systems.
• Support, analytics, maps, and communications providers.
• Authorities when required by law or to protect safety and rights.

We do not sell your personal information.

6. Data retention

We keep account, trip, and payment records for as long as your account is active and as needed for legal, tax, dispute, and safety purposes. You may request deletion subject to lawful retention requirements.

7. Your rights & choices

Subject to applicable Ugandan data protection law, you may request access, correction, deletion, or restriction of your personal data, and object to certain processing. Contact [email protected].

You can also review User Privacy Choices at cash.travo.ug/privacy-choices.

8. Security

We use technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

9. Children’s privacy

Travo customer services are not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes

We may update this Policy from time to time. Continued use of the Travo customer app after changes means you accept the updated Policy. The effective date above will be revised when material changes are made.

11. Contact

Travo Uganda (GICT Technologies Africa)
Privacy: [email protected]
Support: cash.travo.ug/help